Question 1

What is disability management?

Accepted Answer

Disability management is a coordinated, workplace based approach that helps an employee stay at work or return to work safely after illness, injury, a mental health difficulty or a functional limitation. It is not limited to permanent disability. It also covers temporary or ongoing health conditions that affect how someone can work right now.

Question 2

Why choose outsourced disability management in Malaysia?

Accepted Answer

Many organisations in Malaysia do not have an in house disability management or return-to-work team. Outsourced disability management gives you an experienced case manager for each case, without adding headcount. We coordinate the employee, HR, the line manager and the professionals involved, and we can support a single case or an ongoing corporate arrangement.

Question 3

Who will be the case manager for our employee?

Accepted Answer

Dr Koo Kian Yong (Dr Hiro Koo) is the case manager. He is an Industrial and Organisational Psychologist with 15 years of experience and holds the Certified Disability Management Professional (CDMP) designation. As case manager he looks at the whole picture: the person, their health related needs as advised by treating professionals, the job demands and the workplace. He coordinates multidisciplinary support, assigning occupational therapy, psychological support or other team members only where a case needs them, and keeps the employer and employee updated through one point of contact. The CDMP is his personal professional certification, not a certification of New Mind Brain Health Centre.

Question 4

Can we outsource just one employee case?

Accepted Answer

Yes. Outsourced disability management can start with a single case. We can also discuss support for several cases or an ongoing arrangement for your organisation, depending on your needs.

Question 5

Can you work with our employee’s existing doctor or therapist?

Accepted Answer

Yes, with the employee’s consent. We aim to coordinate with the doctors, therapists and other providers already involved, so that work arrangements take their advice into account. These external professionals remain independent of New Mind.

Question 6

How do you support HR and line managers?

Accepted Answer

Dr Koo Kian Yong acts as your case manager and main point of contact, and assigns other team members only where a case needs them. We help clarify next steps, roles and follow up dates, share agreed updates, and guide managers on practical work arrangements, so HR does not need to chase every party separately.

Question 7

Can support be customised for different roles and industries?

Accepted Answer

Yes. Each plan considers the actual job demands, the work environment, the industry and the resources available in your organisation, together with the employee’s current abilities and limitations.

Question 8

How are fees and payment arrangements discussed?

Accepted Answer

Talk to us about your situation first. There is no fixed package or price list. After an initial discussion, we can discuss a scope and a fee structure with you, for example per case, per stage, by agreed service hours, an ongoing retainer or combined services. Final scope, fees and payment terms are set out in a written quotation and agreement. Funding through insurance, PERKESO (SOCSO) or other schemes depends on eligibility and approval and cannot be guaranteed.

Question 9

How is employee confidentiality protected?

Accepted Answer

Taking part is voluntary. The employee is informed and agrees before we proceed, and decides what may be shared with the employer. Employers do not receive clinical records or session notes. With the employee’s consent, we share only work-related information, such as agreed tasks, hours, adjustments and review dates. Case management is not a medical diagnosis or a medical certification of fitness for work.

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